Expert Managed Services

At IES-Advisors, we deliver comprehensive Managed Services designed to keep your enterprise imaging environment running smoothly and efficiently. Our dedicated team provides SLA-driven support, proactive maintenance, incident and change management, and continuous workflow optimization. We work closely with your application vendors and internal stakeholders to ensure stability, reduce operational burdens, and prevent issues before they impact performance—allowing your organization to focus on patient care and strategic growth. 

 Our Key Offerings  

     ✔   SLA-Driven Support  —  Guaranteed response and resolution times tailored to

             clinical and operational needs. 

     ✔   Incident & Change Management  —  Structured, ITIL-aligned processes

             ensuring stability, transparency, and predictable outcomes. 

     ✔   Proactive System Maintenance  —  Continuous health checks, performance 

             tuning, version optimization, and patching. 

     ✔   Healthcare Imaging Expertise  —  Deep experience across enterprise

              imaging platforms, workflow orchestration, and imaging ecosystems. 

     ✔    Vendor-Neutral Migrations & Integrations  —  Seamless integration and

              migration across multi-vendor environments without operational disruption. 

     ✔    Cost-Predictable Service Model  —  Transparent pricing that 

              eliminates unexpected support expenses and stabilizes budget planning. 

     ✔    DICOM Routing Support  —  Expert guidance, configuration, and optimization

              of routing, prefetch, and workflow automation. 

Our Proven Approach

    1.  Holistic Environment Assessment:

          Evaluate current systems, workflows, vulnerabilities, and performance

          baselines. 

    2.  Defined Service Framework: 

          Build an SLA-backed structure for support, communication, escalation, and

          maintenance cycles. 

    3.  Proactive Monitoring & Optimization:

          Identify issues before they impact operations, ensuring uptime and 

          workflow continuity. 

    4.  Collaborative Change Governance: 

           Structured change controls aligned with clinical impact, testing workflows, and

           go-live readiness. 

    5.  Knowledge-Driven Support: 

          Leverage experienced imaging, DICOM, system integration, and workflow

          specialists who understand healthcare operations. 

    6.  Continuous Improvement: 

          Routine service reviews, metrics, trending analysis, and roadmap prioritization for

          long-term stability. 

Business Benefits

• Improved System Reliability & Uptime — Reduced downtime through proactive management and expert oversight. 
• Operational Efficiency — Streamlined workflows, optimized DICOM routing, and enhanced image availability across the enterprise. 
• Lower Total Cost of Ownership — Predictable costs, reduced escalations, and fewer emergency interventions. 
• Stronger Clinical Confidence — Faster issue resolution and consistent imaging performance supporting care delivery. 
• Scalable Support Model — Easily expand or adjust services based on organizational growth or project demands. 
• Vendor-Neutral Advantage — Freedom from vendor limitations, ensuring the best technology and workflow decisions for your needs. 
• Enhanced Risk Mitigation — Robust governance, compliance adherence, and structured processes reduce operational and clinical risks.